Frequently Asked Questions

You provide standard reports from your practice management system (we send the exact list) and complete a short workflow questionnaire. We compute your baseline KPIs — denial rate by category, days in AR, clean claim rate, net collection rate — and deliver written findings with gaps named and sized. The findings are yours regardless of whether you engage us.

Most single-specialty practices reach full production in two to four weeks: BAA and access setup, workflow documentation, backlog triage, and a verified ramp. Multi-provider groups run longer; every timeline is committed in writing at scoping.

No. We work inside your existing, client-authorized system wherever platform access rules allow — your data, your history, and your reporting stay under your control, with our work visible in your own queues.

From solo physicians to multi-location groups. Scope and pricing are sized to the practice — a solo practice does not pay for enterprise ceremony, and a group gets the per-provider and per-site structure it needs.

Typically a percentage of collections, with flat-fee and project pricing where they fit better. The percentage depends on specialty, volume, collections, scope, AR condition, providers, locations, payer mix, and software environment — we quote from your actual numbers and explain the drivers. Our cost resources explain how industry pricing works generally.

Our agreements define an orderly exit: a notice period, transition support, and your data remaining yours — including workflow documentation we created. We believe retention should be earned monthly through results.

The contract defines it explicitly with examples — which payment types are included, how patient payments are treated, and how pre-engagement claims are handled. Ambiguity in this definition is the classic percentage-model dispute, so we eliminate it in writing.

Named account leadership answers for your practice, with production running through documented functional workflows. You are told who is accountable at engagement start, and the two-week-vacation question — what happens when someone is out — has a designed answer: coverage continues, because knowledge lives in systems, not just heads.

Charges entered same or next business day from available documentation; claims submitted daily; clearinghouse rejections reworked on same-week standards; denials triaged by deadline and value on defined cadences. Standards are written into the scope and reported against.

As defined projects with honest triage: backlogs are inventoried claim by claim, classified by recoverability and deadline, worked in deadline order, and closed with documentation where recovery rights have expired. Nobody can honestly quote a recovery percentage before triage — including us.

Where scoped, yes — patient statements, inquiry handling, and payment plans per your policies, with the tone your practice’s reputation deserves. Collection policy decisions (plans, discounts, external collections) remain yours; we execute them consistently.

The framework is specific: named individual logins, role-based minimum-necessary access, executed BAAs before any PHI access, managed devices under documented policies, and your system’s audit trails covering everything. Our HIPAA and security page details it — and your compliance reviewer is welcome to interrogate it.

No one legitimately is — HIPAA provides no government certification for billing companies, and badges claiming otherwise are marketing. What exists is compliance: implemented safeguards, documentation, and contractual commitment, which is what we provide and can evidence.

We answer that directly during scoping — which functions are performed where, under what security controls and oversight. Practices with US-only requirements should state them; we will scope accordingly or say honestly that we cannot.