Accounts Receivable Follow-Up Services

Insurance AR does not resolve itself. Claims sit in payer queues, get pended for information nobody sent, or simply vanish — and every aging bucket a claim slides through makes recovery less likely. Follow-up is unglamorous, repetitive work, which is exactly why in-house teams squeezed for time do it last.

Our AR follow-up service works open claims on a fixed cadence with payer-specific playbooks: status checks, missing-information responses, escalations, and reprocessing requests — each documented so the claim’s history is visible, not tribal knowledge.

Problems This Service Addresses

• Claims aging past 60 and 90 days with no follow-up activity logged
• Payer “we never received it” responses discovered months too late
• Follow-up happening only when cash flow dips, not on a schedule
• No documentation of prior calls, making every touch start from zero

What’s Included

• Aged AR work queues with claim-level follow-up cadences
• Payer status checks via portals, clearinghouses, and calls
• Missing-information and development-request responses
• Reprocessing and adjustment requests with reference tracking
• AR aging trend reporting by payer and bucket

Who This Service Is For

• Practices whose AR-over-90 percentage keeps creeping up
• Groups with follow-up staff pulled constantly into other duties
• Practices that inherited messy AR from a previous biller or system

Risks and Operational Considerations

Follow-up recovers claims that can be recovered — some aged AR is genuinely dead, and honest reporting includes recommending write-offs with documented reasons.

Consistent follow-up works best paired with denial management; statusing a claim is pointless if the resulting denial never gets worked.